Support
Get help with account access, privacy, a public-preview decision, or a safety concern.
Contact
support
Include your alias, if you have one, and a brief description of what happened. Do not send passwords or sign-in codes.
If email does not open, select and copy the address into your email app.
Help with
the app
The iPhone app is prelaunch. These answers explain the current app policies and planned launch options.
I need help signing in
Use the same sign-in option you used when creating your account. If you still cannot get in, email support with your alias, the sign-in option, and the message you see. Keep passwords and sign-in codes out of your email.
This website does not create accounts or sign you in to the app.
I want to delete my account or request my data
Account deletion is available in the app's account settings. You may need to sign in again to confirm the request. If you cannot access the app, email support for deletion, access, or correction help.
Deleting an account deactivates access. Primary account data follows a 30-day deletion boundary, with separate periods for safety records and limited session metadata. Read the retention details.
For the planned subscription, deleting your app account does not cancel an Apple subscription. Manage cancellation separately through Apple.
I disagree with a public-preview decision
Public text goes through limited publication checks. A rejected preview leaves your editable prayer intact. Email support with your alias and a brief explanation if you think the decision was wrong.
Legitimate prayer about difficult subjects, including abuse, addiction, sexuality, suicide, grief, and recovery, is welcome. Publication checks cannot detect every problem.
I want to report or block someone
Use Report from a prayer preview, join request, Circle member, or call. A report is private, and submitting it also blocks the person. Report and Block remain available before audio starts and after an audio failure. You can leave a call at any time.
Remove from circle clears both saved choices without blocking the person or ending a call. Unblocking does not restore a saved connection or a cancelled join request.
Trusted Circles does not promise continuous monitoring or a response deadline. Email support if you need help with a report or an account restriction.
How will the planned Free and Pro options work?
Subscriptions are not available yet.
Free is planned at $0, with 1 started call per day and up to 3 minutes when hosting.
Pro is planned at US$9.99 per month, with 3 started calls per day and up to 10 minutes when hosting.
The host's plan sets the call's maximum duration. When a call starts, both people use their own daily allowance. Waiting for approval or an audio connection that fails before the call starts does not use a call.
The planned Pro subscription renews monthly until cancelled. Apple's purchase confirmation and localized price will apply. Deleting an app account does not cancel an Apple subscription.
Apple's subscription cancellation guide
Apple's refund request guide